Legal Document

meel Terms and Conditions

Please read these terms carefully before using the meel platform. All rules covering account registration, bonus use, deposits and withdrawals are explained here in detail.

SSL Encrypted Bangladeshi Mobile Wallets Bangla and English Support For Ages 21 and Above

General Terms
Account Registration
Age Verification and Identity Confirmation
Deposits and Payments
Withdrawals
Bonuses and Promotions
Betting and Gaming Rules
Prohibited Activities
Account Suspension and Closure
Privacy and Data Protection
Responsible Gaming
Dispute Resolution
Changes to Terms

Last Updated: January 2025 Version: 2.0 Applies to: All meel Members

1 General Terms

These terms and conditions (referred to as "Terms") apply to the use of the meel platform and all its services. By accessing the website or creating an account, you are considered to have automatically accepted these terms. All meel services are provided solely for personal entertainment.

These Terms have been prepared in accordance with applicable laws and regulations of Bangladesh. meel reserves the right to amend these Terms at any time, and a notice will be posted on the platform when changes are made. Continued use of the services after updated Terms are published will be considered acceptance of the new terms.

All games, betting services and financial transactions available on the meel platform are covered by these Terms. If anything is unclear, contact meel's customer support team directly — they are available 24 hours a day, 7 days a week via live chat and email in both Bangla and English.

2 Account Registration

To open an account on meel, the following conditions must be met:

All information provided at registration must be completely truthful, accurate and up to date.
Each person may open only one account. Multiple accounts for the same person are not allowed.
The member is solely responsible for keeping their login details (username and password) confidential.
The account must not be shared with or used by any third party.
OTP verification must be completed on the mobile number or email address provided at registration.

If any account details change — such as a mobile number or payment method — it must be updated promptly through meel's customer support. meel will not be responsible for any delayed or blocked transactions resulting from incorrect information.

3 Age Verification and Identity Confirmation

All meel services are available only to individuals aged 21 years or older. Minors are strictly prohibited from opening an account or using any service.

If anyone opens an account by providing false information about their age or identity, that account will be closed at any time and all balances may be forfeited.

meel may at any time request a copy of a national ID card (NID), passport or birth registration certificate for identity verification. meel reserves the right to restrict withdrawals and other features until verification is complete. This process is carried out for the safety of all members.

4 Deposits and Payments

Deposits on meel are currently accepted via three mobile wallet services: bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳300.

4.1 Deposit Conditions

The mobile wallet account used for deposits must be registered in the member's own name.
Funds sent from a third-party wallet are not accepted and the transaction may be cancelled in such cases.
Successful deposits are generally credited to the account within a few minutes.
If there is an issue with any transaction, contact customer support with the transaction ID.

meel does not charge any additional fees on deposits. Charges from the payment method itself may apply.

5 Withdrawals and Payouts

To withdraw winnings, a withdrawal request must be made to the bKash, Nagad or Rocket number registered on the meel account. The minimum withdrawal amount is ৳800 and processing is generally completed within 30 minutes to 3 hours.

5.1 Withdrawal Conditions

Identity verification must be completed before submitting a withdrawal request.
Withdrawals can only be made to the mobile wallet number used at the time of deposit.
To withdraw funds earned from a bonus, the specified wagering requirement must be met.
In cases of suspicious activity, meel reserves the right to hold a withdrawal pending investigation.

5.2 Cancelled and Rejected Withdrawals

If a withdrawal request is rejected due to incomplete information, unverified identity or unmet conditions, the amount will be returned to the account balance. Contact customer support to find out the reason.

6 Bonuses and Promotions

meel offers various types of bonuses and promotions. Each bonus has specific conditions, and failure to follow them may result in the bonus being cancelled.

6.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000. The wagering requirement for this bonus is 20 times the bonus amount — meaning a ৳2,000 bonus requires ৳40,000 in wagers before the bonus winnings can be withdrawn.

6.2 Other Promotional Offers

meel Weekly Reload — once per week, 50% bonus on any deposit, up to ৳5,000; wagering 20 times the bonus; minimum deposit ৳300.
meel Slot Festival Bonus — once daily on slot games, 75% bonus, up to ৳8,000; wagering 25 times the bonus; minimum deposit ৳300.
meel Birthday Gift — once a year during the birthday month, verified members can receive up to ৳1,500; wagering 15 times the bonus.
Weekend Cricket Bonus — 60% bonus on cricket bets at weekends, up to ৳6,000; wagering 18 times the bonus; minimum deposit ৳300.

Claiming bonuses through multiple accounts, hedging bonus balances, or attempting to avoid bonus conditions through any other method will result in permanent account closure.

7 Betting and Gaming Rules

Slots, live casino, cricket betting and other games are available on the meel platform. All games are operated according to the rules of their respective game providers.

7.1 Betting Conditions

A confirmed bet cannot be cancelled, unless a technical error occurs on the part of the game provider.
If the network connection is lost after a bet has already been confirmed, its result will remain unchanged.
meel considers reasonable compensation in cases of technical error; however, this is not guaranteed in all situations.
If there is an objection to a game result, it must be reported to customer support along with the game log and relevant details.

7.2 Live Betting

For in-play bets on ongoing matches, odds may change quickly. The odds at the time the bet is confirmed are considered final.

8 Prohibited Activities

The following activities are strictly prohibited on the meel platform:

Operating more than one account or using another person's account.
Conducting transactions using another person's identity or payment details.
Playing games using bots, scripts or any other automated software.
Misusing bonuses or promotions in a dishonest manner.
Using the platform for money laundering or any other unlawful financial activity.
Threatening, harassing or behaving disrespectfully towards other members or meel staff.

Involvement in any of the above activities will result in account closure without prior warning, and the balance may be confiscated.

9 Account Suspension and Closure

meel reserves the right to temporarily suspend or permanently close any account in the following circumstances:

Evidence of a breach of the Terms is found.
False identity or financial information has been provided.
Suspicious transactions or fraud are suspected.
Evidence of multiple accounts belonging to the same person is found.
Evidence of involvement in prohibited activities is found.

In the case of a suspended account, the member may appeal through customer support. meel will communicate its decision after completing the investigation.

10 Privacy and Data Protection

meel places the highest importance on protecting members' personal data. Full details of how your information is collected, stored and used can be found in our Privacy Policy.

All transactions are conducted through SSL-encrypted connections. meel will never ask for a password or OTP via email or live chat — if you receive such a request, notify customer support immediately.

11 Responsible Gaming

meel believes that playing in a healthy and responsible manner ensures a positive experience for everyone. Gaming is a form of entertainment — it should not be used as a source of income.

Members can set their own deposit or betting limits, or temporarily suspend their account if they wish. If signs of gambling addiction appear, help should be sought without delay. Learn more about meel's responsible gaming policy and support resources.

If you or someone you know appears to be having difficulty controlling their gaming, contact meel's customer support at any time — we are always ready to help.

12 Dispute Resolution

If there is a disagreement over any transaction, bonus or game result, first contact meel's customer support team directly. Our team will review the issue and work to provide a fair resolution.

12.1 Complaints Process

Complaints must be submitted within 72 hours of the incident.
The relevant transaction ID, time and full details must be provided with the complaint.
meel will generally provide an initial response within 3 business days.
Complex matters may take up to 14 business days to resolve.

For answers to common questions, visit our FAQ page — many topics are already answered there.

13 Changes to Terms

meel reserves the right to revise or update these Terms at any time. For significant changes, a notice will be posted on the platform and a notification may be sent to the member's email.

Continued use of the services after a change will be considered acceptance of the new terms. If you object to the new terms, stop using the service and contact customer support.

If any part of these Terms is unclear or you would like to know more, contact customer support directly. meel is committed to serving its members with full transparency.