meel's Privacy Policy

Welcome to meel. This privacy policy applies to the meelbet.cam website and explains our commitments and responsibilities regarding how your personal information is managed.

By registering on our site, logging in, or using any of our services, you agree to the terms of this policy. This policy should be read alongside our Terms and Conditions, as both documents together define the relationship between you and meel.

This policy is prepared in accordance with applicable laws and regulations of Bangladesh and applies to all registered and unregistered users. Anyone under 21 years of age may not use our services.

meel collects your information in several ways. Below is a breakdown of the categories of information collected:

2.1 Information You Provide Directly

When you create an account or use our services at meel, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Identity verification documents (National ID or passport details)
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket)

2.2 Automatically Collected Information

When you use our site, the following information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time and duration of site visits
• Pages viewed and click patterns
• Referral URL (where you came from before visiting the site)

2.3 Transaction-Related Information

Information generated while using our services — such as deposit and withdrawal history, betting records, bonus usage, and game activity logs — is stored.

meel uses your personal information only for specific and lawful purposes. The main purposes are listed below:

3.1 Account Management

We use your registration information to create, verify, and maintain your account. This includes identity verification, login security, and account recovery.

3.2 Service Delivery and Improvement

We analyse your usage patterns to improve your betting and gaming experience, offer relevant bonuses, and resolve technical issues on the site.

3.3 Processing Financial Transactions

We use your payment information to process deposits and withdrawals via bKash, Nagad, and Rocket, and to prevent fraud. The minimum deposit is ৳300 and the minimum withdrawal is ৳800.

3.4 Customer Support

We access your contact details and account history to provide 24/7 live chat and email support. This helps us resolve issues faster.

3.5 Ensuring Responsible Gaming

We monitor your gaming behaviour to comply with our responsible gaming policy and to identify problem gambling. This is essential for protecting our users.

3.6 Meeting Legal Obligations

We are required to retain certain information to comply with applicable laws and regulations and to prevent fraud and money laundering.

meel uses cookies and similar technologies to keep the website running properly and to improve your browsing experience.

4.1 Essential Cookies

These are necessary for the basic operation of the website — such as maintaining login sessions, security verification, and storing cart or preference data. These cookies cannot be disabled.

4.2 Analytical Cookies

We use analytical cookies to understand which parts of the site are used most and where improvements can be made. This data is collected in aggregate and is not personally identifiable.

4.3 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may prevent some site features from working. Most modern browsers offer detailed options for managing cookies.

meel treats the security of your data as a top priority. We keep your information secure using industry-standard best practices.

5.1 Technical Security Measures

• SSL Encryption: All data transmission on the site is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — it is kept only in hashed form.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Verification: An additional OTP-based security layer for your account.

5.2 Data Retention Period

We retain your data for as long as your account is active. After an account is closed, certain data may be kept for a set period as required by law or for dispute resolution. Transaction records must be retained for a specified number of years in accordance with financial regulations.

5.3 Response to a Data Breach

If a data security incident occurs, we will promptly notify affected users and take all possible steps to minimise the damage. Regulatory authorities will be informed in a timely manner where required.

meel never sells your personal information to third parties for commercial purposes. However, information may be shared in the following cases where it is necessary to provide our services:

6.1 Payment Processors

Necessary transaction information is shared with mobile banking services such as bKash, Nagad, and Rocket to complete your deposit and withdrawal transactions. These service providers protect your data under their own privacy policies.

6.2 Game Providers

Limited session information is shared with our game partners — including Evolution, Pragmatic Play, PG Soft, and JILI — to ensure smooth gameplay. This information is used solely to deliver gaming services.

6.3 Legal Obligations

If we receive a valid order from a court or competent authority under applicable Bangladesh law, we are required to provide the necessary information. In such cases, we always provide only the minimum information required.

6.4 Business Changes

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the parties involved. We will notify you in advance in such situations.

meel respects your control over your personal information. You have the following rights:

7.1 Right to Access Your Data

You may request at any time to find out what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Correct Your Data

If any information in your account is incorrect or incomplete, you may request a correction. For assistance with identity verification documents, please contact our customer service team.

7.3 Right to Delete Your Data

In certain circumstances, you may request that your personal data be deleted. However, some data may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

If you have objections to marketing communications or certain types of data processing, you may let us know. We will act in accordance with your preferences.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We generally respond to your request within 30 working days. You may also find answers in our FAQ section.

meel strictly enforces a 21+ age limit. Our services are exclusively for adults aged 21 and above. We verify age during the registration process and refuse service to minors.

We do not knowingly collect any personal information from anyone under 21. If a minor has accidentally created an account, we will immediately delete all associated data and close the account.

If you believe a minor is using our platform, please notify our customer service team immediately.

meel reserves the right to update this privacy policy when needed. Changes may occur due to business changes, addition of new services, or legal requirements.

If any significant changes are made, we will send a notification to your registered mobile number or email and will make it clearly visible on the site. Continued use of the site after changes will be taken as your agreement to the updated policy.

The effective date of each version will be noted at the top of this page. We also archive older versions, which are available upon request.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 in both Bangla and English.

To learn more about us, visit our About Us page, where you will find a summary of meel's operations and policies.